Terms & Conditions

Introduction

Welcome to goExow, a digital communication and WhatsApp commerce platform operated by Shashtika Digital Communications. These Terms & Conditions govern your access to and use of the goExow website, applications, APIs, communication tools, and related SaaS services.

By accessing or using our services, you agree to comply with these Terms & Conditions. If you do not agree with any part of these terms, please discontinue use of the platform.

About goExow

goExow provides businesses with communication and commerce solutions designed to simplify customer engagement through channels such as WhatsApp, email, SMS, RCS, and related digital platforms.

Our services may include:

  • WhatsApp commerce solutions
  • Customer engagement tools
  • Product catalog and order management
  • Messaging automation
  • Marketing communication services
  • Customer support integrations
  • API and SaaS-based communication platforms
  • Analytics and reporting tools

We continuously improve our services and reserve the right to modify, update, suspend, or discontinue features at any time.

Eligibility

By using goExow services, you confirm that:

  • You are legally capable of entering into a binding agreement.
  • You are authorized to represent your business or organization.
  • The information you provide is accurate and up to date.
  • You will comply with all applicable local, national, and international laws.

Account Responsibilities

To access certain features, you may be required to create an account.

You are responsible for:

  • Maintaining the confidentiality of your login credentials
  • Restricting unauthorized access to your account
  • All activities conducted through your account
  • Providing accurate business and contact information

You agree to notify goExow immediately if you suspect unauthorized access or misuse of your account.

Acceptable Use Policy

You agree to use goExow services responsibly and lawfully.

You must not:

  • Send spam, fraudulent, abusive, or misleading communications
  • Violate WhatsApp, Meta, telecom, or platform policies
  • Upload malicious software, viruses, or harmful code
  • Attempt unauthorized access to systems or data
  • Use the platform for illegal, deceptive, or harmful activities
  • Infringe intellectual property or privacy rights of others
  • Misuse APIs, integrations, or automation features

Restrictions

You are specifically restricted from the following:

  • Publishing any website material in any other media;
  • Using this website in any way that is or may be damaging to this website;
  • Using this website in any way that impacts user access to this website;
  • Using this website contrary to applicable laws and regulations or in a way that causes harm to any person or business;
  • Engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this website;
  • Using this website to engage in unsolicited advertising or marketing without our consent.

Any violation may result in suspension or permanent termination of services without prior notice.

Messaging and Communication Compliance

By using our communication services, you acknowledge and agree that:

  • You are responsible for obtaining customer consent where required.
  • You will comply with applicable messaging and telecom regulations.
  • You will follow WhatsApp Business Platform and Meta guidelines.
  • Message delivery depends on third-party network providers and platform availability.

goExow is not responsible for delays, delivery failures, restrictions, or suspensions caused by external providers including Meta, telecom operators, or third-party integrations.

Payments and Subscription

Certain goExow services may require paid subscriptions or usage-based billing.

By purchasing our services:

  • You agree to pay all applicable charges and taxes.
  • Subscription fees may be billed monthly, yearly, or based on usage.
  • Payments once processed may be non-refundable unless otherwise stated.
  • Failure to make payments may result in service suspension.

Pricing and billing structures may change from time to time with reasonable notice.

Intellectual Property

All content, branding, software, design elements, trademarks, logos, and technology associated with goExow remain the intellectual property of Shashtika Digital Communications unless otherwise stated.

You may not:

  • Copy or reproduce platform materials without permission
  • Reverse engineer or attempt to extract source code
  • Resell or redistribute services without authorization
  • Use goExow branding without written approval

Limited access is granted solely for legitimate business use of the platform.

User Content and Data

You retain ownership of the business data, customer information, and content you upload or manage through the platform.

However, you grant goExow permission to process such data solely for:

  • Delivering the requested services
  • Improving platform functionality
  • Providing customer support
  • Security monitoring and compliance

You are responsible for ensuring that your data collection and communication practices comply with applicable privacy and data protection laws.

Data Security

We implement reasonable technical and organizational measures to protect user information and platform security.

However, no internet-based service can guarantee absolute security. You acknowledge that the use of online services carries inherent risks.

Third-Party Services

Our platform may integrate with third-party services including:

  • Meta / WhatsApp Business Platform
  • SMS gateway providers
  • Payment gateways
  • Cloud hosting providers
  • External APIs and integrations

Use of such services may also be governed by their respective terms and policies. goExow is not responsible for the functionality, availability, or actions of third-party providers.

Service Availability

We strive to maintain reliable and uninterrupted services. However, we do not guarantee that the platform will always be available without interruptions, delays, or technical issues.

Maintenance, upgrades, server issues, or third-party failures may occasionally impact availability.

Limitation of Liability

To the maximum extent permitted by law, goExow and Shashtika Digital Communications shall not be liable for:

  • Indirect or consequential damages
  • Business interruption or revenue loss
  • Data loss or communication failures
  • Third-party service disruptions
  • Unauthorized access caused by user negligence

Your use of the platform is at your own risk.

Indemnification

You agree to indemnify and hold harmless goExow, its owners, employees, partners, and affiliates against any claims, liabilities, damages, losses, or legal expenses arising from:

  • Your misuse of the platform
  • Violation of these Terms
  • Violation of applicable laws or third-party rights
  • Unauthorized or unlawful communications sent using the platform

Termination

We reserve the right to suspend or terminate access to our services at any time if:

  • These Terms are violated
  • Payments remain overdue
  • Platform misuse or suspicious activity is detected
  • Required by law or regulatory authorities

Upon termination, your right to use the services will immediately cease.

Changes to Terms

We may revise or update these Terms & Conditions periodically.

Updated versions will be posted on the website with the revised effective date. Continued use of the services after updates constitutes acceptance of the revised terms.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of goExow services shall be subject to the jurisdiction of the courts located in Tamil Nadu, India.

Contact

If you have any questions regarding these Terms, please contact us at:

4/266, Vinodhini Villa, Shri Sathyasai Nagar, Medavakkam, Chennai - 600100
Email: dharmaraj@goexow.com
Phone: +91 8248851871